Frequently Asked Questions & Answers

You can purchase gift cards here. Gift cards are available in denominations of $25, $50, $75 and $100 online.

Go to the gift card balance page, enter the 19- or 24-digit number and the 4- or 12-digit PIN, then click submit. Both numbers can be found on the back of your gift card. If you have a gift card that doesn’t have a PIN, contact a customer service representative at (866) 730-5907 or visit a Fine Wine & Good Spirits near you to get your card's balance.

During the checkout process, under billing, check “Add Gift Card,” then enter the 19- or 24-digit gift card number and the 4-or 12-digit PIN. You can add up to two gift cards per transaction. The gift card value will be automatically deducted from your total, and the amount applied to your purchase will also be automatically deducted from your gift card.

No, you’re not able to return gift cards. Any orders originally purchased with a gift card will be refunded in the form of another gift card.

Shipping costs are calculated at the end of the ordering process with costs determined based on the contents of the order and its delivery location. If your order is more than $99 and shipped to a non-store address, shipping is free. For details, review our Shipping Information & Fees.

All standard orders are shipped via UPS. Special orders are shipped directly from the supplier, so shipping carriers may vary. For additional details, view our Shipping Information & Fees.

We encourage you to create an account at FWGS.com, where you’ll be able to check your order status at any time. Whether or not you have an account, we’ll send you emails keeping you updated on the status of your order. Once your order ships or is ready for pickup, you’ll receive an email from us.

See our returns policy here.

Special order products, designated with a seal on our website, are products not stocked by Fine Wine & Good Spirits, but made available for sale between a supplier and customer through FWGS.com.

Each supplier can determine if a product is allowed to be shipped to a location other than a FW&GS store. If a product is allowed to be shipped to a home or business address, you will be able to add that address during checkout.

After placing your special order, you’ll receive a follow-up email within 10 days notifying you whether the supplier accepted the order or is unable to fulfill the order. If the order can’t be filled by the supplier, it'll be canceled, and you won’t be charged for the item(s).

Special order products aren’t warehoused or shipped by Fine Wine & Good Spirits; they’re shipped directly from the supplier. Delivery times vary; however, suppliers have up to 30 calendar days following approval of an order to make the order available.

A hold will be placed on your credit card when you submit the order, and your card will be charged when it’s shipped by the supplier.

No, there’s not a minimum purchase requirement.

Special order products aren’t warehoused or shipped by Fine Wine & Good Spirits; they’re shipped directly from the supplier. Each supplier determines its method of delivery. Some use common carriers, in which case a tracking number may be provided, while other suppliers deliver the orders themselves. We’ll send you emails keeping you updated on the status of your order. If shipping to a store, you’ll be notified that it’s ready to be picked up. Your order must be picked up within 15 days of the notification or the order will be canceled, and a processing fee of 50% of your total order amount (up to $100) will be deducted from your refund.

If a supplier imposes a shipping cost for direct-delivered special orders, it will show on the order summary and at checkout. Alternatively, a PLCB handling fee will display for store-delivered special orders.

If your special order hasn’t been processed for delivery, it may be able to be canceled. To request the cancellation of an order, email the Special Order Department at ra-lbslo@pa.gov with your order number and product information. You’ll be notified by email to confirm we’ve canceled your order.

Each supplier determines its own policies and procedures for accepting special order returns, which are provided with each order when the item ships.

The Limited-Release Lottery (Lottery) allows interested individual consumers and licensees to enter random drawings to win the opportunity to purchase specific wine or spirits products at the advertised prices established by the Pennsylvania Liquor Control Board (PLCB). Each Lottery conducted by the PLCB may involve one or more single bottle wine or spirit product codes and/or one or more multi-bottle package wine and/or spirit product codes. Separate individual consumer and licensee drawings will be conducted for each single bottle product code and/or multi-bottle package product code made available for sale through a Lottery.

The PLCB developed and implemented the Lottery in an effort to equitably distribute wine and spirits that are released by manufacturers or suppliers in limited quantities and generate considerable consumer demand.

The PLCB has the sole discretion to select what product codes or brands to make available for sale through a Lottery. The products made available through a Lottery will generally be limited-release products or products released in limited quantities and may include bourbons, tequilas, scotches and other small-batch spirits or wines.

The PLCB has the sole discretion to determine the retail prices for wine and spirits offered for sale through a Lottery. The advertised retail prices for any wine or spirit items offered for sale through a Lottery will include a PLCB markup, the 18% emergency tax on liquor, and a handling fee, as authorized by law. Licensees will be entitled to receive a 10% discount off the advertised retail price of items offered for sale through a Lottery, as required by law. All sales made by the PLCB are also subject to the 6% state sales tax, as well as any applicable local sales tax.

The PLCB will attempt to proportionately distribute its inventory of products made available for sale through a Lottery as follows: approximately 25% of the inventory of any single bottle wine or spirit product code will be reserved for the licensee drawing associated with that product code, and approximately 75% of the inventory of any single bottle wine or spirit product code will be reserved for the individual consumer drawing associated with that product code. The PLCB will similarly attempt to equitably distribute any multi-bottle package wine and/or spirit product codes between the applicable licensee and individual consumer drawings; however, these percentages may vary from the standard 25%/75% split. Available product code inventory may subsequently be redistributed between licensee and individual consumer drawing pools based on the level of licensee and individual consumer interest generated by each Lottery. The PLCB may also withhold or move certain quantities of its available inventory in order to satisfy operational needs.

Each Lottery conducted by the PLCB will be open to individual consumers and licensees in Pennsylvania.

In order to be eligible to participate in any Lottery, individual consumers must sign up for or have an existing customer account at FWGS.com. Only Pennsylvania residents who are at least 21 years of age, have provided a verifiable Pennsylvania billing address and have designated a valid Fine Wine & Good Spirits store address for pick up are eligible to participate in a Lottery.

Licensees must sign up for or have an existing customer account at FWGS.com. Only Pennsylvania retail licensees whose licenses authorize the resale of wine or spirits for on-premises consumption and whose licenses are active/operational may participate in a Lottery. Licensees whose licenses are in a revoked, have a history of revoked status or canceled status are not eligible.

No. The creation or use of multiple FWGS.com customer accounts for purposes of participating in a Lottery is strictly prohibited. Anyone suspected of engaging in this prohibited conduct may be disqualified from participation in current and/or future Lotteries.

No. Each individual consumer is responsible for creating and maintaining his or her own customer account. The use of proxy accounts for purposes of participating in a Lottery is strictly prohibited. Anyone suspected of engaging in this prohibited conduct may be disqualified from participation in current and/or future Lotteries.

Interested individual consumers or licensees may sign up for a customer account at FWGS.com at any time. However, submission of an entry for any Lottery must occur during the applicable entry period. The entry period for each Lottery will typically be open for a period of five days, starting on Monday and ending on Friday. The applicable entry period for any Lottery will be announced and/or otherwise advertised by the PLCB in advance of the actual opening of the entry period. The PLCB has the discretion to delay, modify or extend the applicable entry period for any Lottery.

In order to submit an entry for a product code drawing conducted as part of a Lottery, individual consumers and licensees must sign in to their customer accounts at FWGS.com during the applicable entry period, and then select the particular product they wish to enter from the list of available Lottery options.

Each individual consumer may enter a maximum of one time per each product code drawing conducted as part of a Lottery. Any individual consumer who submits, or is suspected of submitting, multiple entries for the same product code drawing may be disqualified.

There is also a limit of one entry per household or billing address for each product code drawing conducted as part of a Lottery. If more than one entry is submitted for the same product code drawing by different individuals living in the same household or sharing a billing address, the PLCB may either disqualify all entries or accept only the first entry received from that household or billing address.

Each licensee may enter a maximum of one time under each license that it holds per each product code drawing conducted as part of a Lottery. Holding a secondary permit, such as a Wine Expanded Permit, does not entitle a licensee to submit any additional entries. Any licensee who submits, or is suspected of submitting, multiple entries under the same license for the same product code drawing may be disqualified.

Individual consumers will be permitted to purchase a maximum of one item per household during the same Lottery, regardless of the number of product code drawings conducted or entered.

Licensees will be permitted to purchase a maximum of one item per each license that it holds during the same Lottery, regardless of the number of product code drawings conducted or entered. Holding a secondary permit, such as a Wine Expanded Permit, does not entitle a licensee to purchase additional items.

The PLCB will use a random drawing process to select the winning entries relative to each product code drawing conducted as part of a Lottery. For any Lottery, the drawings for the product codes having the smallest number of bottles available will occur first, and will be followed sequentially by drawings for offerings having larger allocations. Moreover, the drawings for any multi-bottle package product codes will occur prior to any drawings for single bottle product codes. In addition, licensee drawings will be conducted prior to individual consumer drawings.

Any remaining entries submitted by a winning entrant will be removed from subsequent drawing pools as the drawing process progresses.

All drawings will be witnessed by an independent third party.

The PLCB will review each entry prior to the drawing process to confirm the eligibility of the entrant and the entry. The PLCB will also review all winning entries following their selection to verify the eligibility of the entrant and the entry. The PLCB may make determinations as to ineligible or disqualified entries at any time, and the PLCB’s decisions relative to such matters will be final and non-appealable.

Once the winning entries have been selected and verified, Fine Wine & Good Spirits will notify each winning entrant via email of the win then let at least 24 hours pass before attempting to process payment.

If the order of a winning entrant is unable to be processed due to expired or invalid payment information, or if the payment is otherwise declined, the winning entrant will be disqualified. Providing valid and accurate payment information is solely the responsibility of each entrant.

It is strongly recommended that lottery participants verify that their billing information is accurate and up-to-date whenever submitting an entry for a Lottery.

It is also strongly recommended that lottery participants take extra care to supply a valid email address and exercise any other necessary steps to ensure that emails sent by Fine Wine & Good Spirits can be received. The PLCB is not responsible for any issues arising from sent email notifications being blocked, diverted, deleted or otherwise not received.

Entrants whose entries are not selected during any Lottery will be notified via email after the conclusion of the Lottery.

If an item is broken, damaged or otherwise lost prior to the time of pick up — whether by the supplier, shipping company or the PLCB — a winning entrant will only be entitled to receive reimbursement from the PLCB for the amount of monies actually paid to the PLCB relative to the purchase of the product; no other reimbursement or compensation is guaranteed. Additionally, the PLCB is not responsible for and will not offer any compensation for any product breakage, damage, or loss that may occur after a winning entrant has taken possession of a product.

Items offered for sale to individual consumers through a Lottery are not intended for resale. The sale of alcoholic beverages without a license is strictly prohibited under Pennsylvania law.

Items offered for sale to licensees may be resold by the purchasing licensee only to the extent authorized by the particular type of license held by that licensee.

Anyone who violates the applicable terms and conditions may be disqualified from participation in current and/or future Lotteries. The PLCB may also disqualify any individual consumer or licensee suspected of engaging in any conduct intended to circumvent the applicable terms and conditions or otherwise gain an unfair advantage over other entrants from participating in current and/or future Lotteries. The PLCB’s decisions relative to such matters are final and nonappealable.

When creating an account at FWGS.com, customers can sign up to receive emails from the PLCB, including notices about future Lotteries. Additionally, Lotteries will be announced at FWGS.com.

Pennsylvania, like all states, is generally prohibited by the U.S. Constitution from passing laws that discriminate against out-of-state persons. However, our courts have repeatedly held that, when a state acts as a market participant (rather than a market regulator), it can choose to deal with whomever it wants. Courts have repeatedly held, for example, that a state can choose to exclusively sell to or buy from only in-state residents. Because the PLCB is acting as the seller of the products in question, it is not acting as a market regulator, but rather as a market participant. Therefore, the PLCB can, if it wishes, choose to sell only to in-state residents.