Last updated: December 9, 2020
When shopping on the FW&GS website and/or FW&GS mobile platforms, you will be given the option, during checkout, of having product(s) or item(s) that you purchase shipped to any Pennsylvania home or business address (apart from P.O. boxes) or to a FW&GS physical store location for pickup. Shipping to non-store addresses is not available for licensee orders, special orders, wine futures, used barrels, Limited-Release Lottery items, or any other item or category of items the PLCB may designate as available only for store delivery; such orders/items must be delivered to a FW&GS physical store location for pickup.
All persons purchasing or receiving alcoholic beverages must be at least 21 years of age.
Delivery Information: While the PLCB will accept orders from outside Pennsylvania, the delivery address must be located within Pennsylvania. All products or items are shipped via United Parcel Service ("UPS"). Orders may be split and delivered in multiple shipments. Once each portion of an order is shipped, UPS will send the customer a shipping confirmation email including an order tracking number for the shipment. Based on UPS regulations for delivering alcohol, an adult (age 21 or older) must sign for receipt of the package at the time of delivery to a customer's residence or business address. Verification of age is required at the time of delivery. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. UPS will make three attempts to deliver the order. After the third attempt, the order will be returned to the PLCB's fulfillment center by UPS. If you are uncertain whether an adult will be present to sign for the order upon delivery to a residence or non-store address, you should select the in-store pickup delivery option during the checkout process. Once an order has been placed, the shipping address information associated with the order cannot be modified and the order cannot be redirected to a different address.
In-Store Pickup: If you would like to have your order shipped to a FW&GS physical store location, you may choose from any of the stores located throughout Pennsylvania. The store locator feature on the FW&GS website can be used to find the store location most convenient to you. Proper identification, with proof of age, will be required at the time of pickup.
Third-Party Pickup: You may designate a third party to pick up any product(s) or item(s) purchased through the FW&GS website and/or FW&GS mobile platforms at a FW&GS physical store location. If you would like to designate a third party, you will be prompted to indicate this during the checkout process. Proper identification, with proof of age, will be required at the time of pickup. Please note that, in Pennsylvania, a valid transporter-for-hire license is generally required in order to transport alcoholic beverages for other persons for a fee. While the PLCB will take steps to match the identity of a designated third-party recipient at the time of pickup with the information that is supplied by a purchaser at the time of purchase, the PLCB is not responsible for ensuring that a third-party recipient has actual authority to act on behalf of a purchaser or for ensuring that a third-party recipient holds or has obtained the necessary licensure needed to transport alcoholic beverages for hire. Under no circumstances shall the PLCB be liable for any actions taken by or damages or harm caused by a designated third-party recipient.
Gift Orders: If your order is a gift, and you would like to have it shipped directly to the intended recipient, you will need to supply the recipient's contact information during the checkout process. Gift orders may be sent to a home or non-store address of your choice. The same shipping policies apply to both gift orders and non-gift orders.
Delivery Times: It is the PLCB's goal to process and ship all orders as quickly as possible. There are several factors that may contribute to when you will receive your order once it has been placed. Generally, orders will be shipped to the home address, non-store address, or FW&GS physical store location of your choice within six to 10 business days. Delivery times may vary to some degree during special sales, promotional events, holidays, periods of extreme weather conditions, and/or because of other circumstances beyond the PLCB's control.
Order Tracking: Once you have received the tracking number that is provided to you with your shipping confirmation email, you may track your order through the UPS tracking site, http://www.ups.com/tracking/tracking.html.
Shipping Costs: Shipping costs are calculated at the end of the ordering process with costs determined based on the delivery location.
Standard shipping rates to store and non-store addresses are $12 for 1-3 bottles, plus $2 for each additional bottle over 3.
4 bottles $14.00
8 bottles $22.00
12 bottles $30.00
Orders over $99 shipped to any non-store address will ship for free. Order total must be over $99 after all promotions and discounts are applied and before shipping and sales tax. Multiple orders cannot be combined to satisfy the over $99 threshold. Special Orders, licensee orders, wine futures, Limited-Release lottery items and any other item or category of items specifically designated by the PLCB do not qualify for free shipping. In-store purchases and shipping to a Fine Wine & Good Spirits location also do not qualify for free shipping. This free shipping offer is being made under the PLCB's customer relationship management program authority.
Special Order Pickup: As indicated above, all Special Orders must be delivered to a FW&GS physical store location for pickup. You may select the FW&GS store to which you wish to have your Special Order shipped for pickup at the time of checkout. Special Orders are not available for delivery to a home or business address. Each supplier has the discretion to decide how it will deliver Special Orders to a FW&GS physical store location for pickup. Some suppliers may use common carriers, while others may use their own vehicles. If a tracking number is available, it will be emailed to you as soon as it is provided by the supplier; otherwise, an estimated delivery date will be provided.
Suppliers have up to 30 calendar days following approval of a Special Order to make it available for pickup at a FW&GS physical store location. Delivery times for Special Orders vary by supplier. The PLCB is not responsible for any harm or inconvenience that may result from a supplier's inability or failure to make your Special Order available for pickup in a timely manner.
You will receive an email notification once your Special Order has arrived at the FW&GS physical store location that you selected and is available for pickup. You must pick up your Special Order within 15 calendar days from the date that such email notification is sent to you. If a Special Order is not picked up within this time frame, the order will be returned to the supplier and become subject to a processing fee of 50% of the total order amount, up to a maximum of $100.00. The processing fee will be deducted from your refund for the order.
If, after being notified that your Special Order is available for pickup, you determine that you will not be able to pick up your order within the 15-calendar day time frame, you must contact the Special Order Division at firstname.lastname@example.org or (800) 332-7522 , ext. 1, to make alternative arrangements. Requests for alternative pickup arrangements must be received and approved by the Special Order Division prior to the expiration of the 15-calendar day time frame to avoid cancellation of the order and assessment of the processing fee.